In the business world, it’s not just about what you do, but also how you do it. You’ve got to be on the ball, taking responsibility for your actions and keeping the lines of communication wide open. Sounds easy, right? Well, you’d be surprised how many folks talk the talk but don’t walk the walk.

Let’s chat about accountability first. It’s simple: your business is there to serve. And serving means putting your team and customers at the forefront. Want to keep your customers chuffed and coming back for more? Then it’s a no-brainer – prioritise their needs and happiness.

Now, let’s get into communication. It’s more than telling people what to do; it’s about sharing your vision clearly and regularly with your team and customers. This way, everyone’s in the loop, happy, and rowing in the same direction as the company.

And don’t forget the basics, like answering emails promptly and keeping people in the know about your whereabouts and goings-on. You might find some business owners and freelancers who reckon this stuff’s not important – but they couldn’t be more wrong. Neglecting these basics is like serving your guests a cuppa without any biscuits – it just leaves a sour taste.

Remember, your team, clients, and customers are the lifeblood of your business. Keeping them in the dark or ignoring their needs is not the way to go. Nail these basics, and you’re setting yourself up for success. Trust me, it’s worth the effort!